Ascension EAP Crisis Response Services

The sad fact is that tragedy and trauma happens sometimes. In any circumstance, a crisis (also known as a critical incident) is tough to navigate in the workplace. You may know that you need to act, but knowing the right things to do can be difficult. EAP can help.

Critical Incident

A critical incident is a situation that challenges our beliefs of how the world should be, such as right vs. wrong; fair vs. unfair; safe vs. unsafe. These might include things like unexpected death, violence, anger, or property destruction. Ascension EAP staff are all Master’s level counselors trained in Trauma Response Services. We provide professional, organized services that are responsive and individualized to meet your needs. Past trauma response models have required certain protocols during “debrief” meetings, but modern trauma response services are not so scripted. In some instances, it may be best to have a counselor come on-site to debrief about the situation with employees, but sometimes it might be better to offer resources, education, and access to on-going support. In every case your EAP counselor will assess the situation to help you determine what response will be most helpful to your organization.

It All Starts at Intake

Licensed EAP staff can be reached by phone or e-mail during regular business hours, but we know that sometimes life happens outside of business hours. Our answering service will triage your call and get you connected to a counselor any time of the day or night. At first contact the EAP counselor can help in many ways. They will listen and help you stay calm, suggest immediate resources for you and associates, and help you plan. We’ll ask you a lot of questions, but you don’t have to know all the answers. We are just trying to understand the situation the best we can, so we can determine the most appropriate response.

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